FAQs
 

Frequently Asked Questions

 Q. When will my item ship out?
 A. Your item will ship out within 3 to 5 days. You will receive an email with your tracking info so you can track your package online.


 Q. I have concerns about color. Is there a way to be sure the color of my shelves will match my existing tile?

 A. Most stones are complimentary in color and will blend well with many tiles or stones in a similar color. To ensure that the color will compliment your existing tile, there are things we can do:

1. We can send you a picture of the exact stone used for your shelf for your approval.
  2. You can send us a sample of your existing tile and we can use  that sample to compare with our selection of stones to find the most complimentary stone for your existing tile and email you our choice for approval.
 3. You can send us your actual stone and we can create it out of your existing tile (must be a stone or color body porcelain) and we can give you a discount to offset some of the cost of shipping to us if we use your existing tile.

 Q. I want to install my shelves and I already have tile down. Can I install these shelves after the tile's already installed? How difficult is it?   A. You can definitely install these shelves after the tile's already down and it's not difficult at all. You do not need to tear up your existing tile or damage your walls to do it. You can view our suggestions page on how to do this.

 Q. Do you have any customer reviews I can read to see your other customers' purchasing experiences?
 A. Definitely. We have customer reviews at the bottom of our store pages and you're welcome to place a review as well.

 Q. I have a custom item /color/stone that I need done that is not listed on your website. Can I get a quote from you to do it?
 A. Definitely. Contact us and let us know what you want to do and we'll discuss options and a personalized quote for your projects.

 Q. I need my order rushed. How do I go about doing this?
 A. Contact us in advance and let us know what you want to do and what your timeframe is and we'll discuss options and an agreed upon e.t.a. in advance before you purchase. Keep in mind rushed orders may have additional costs due to shipping, etc.